12 Feb 2016

Huddersfield Royal Infirmary

Huddersfield Royal Infirmary

The Berendsen team successfully managed a complex transition from in-house to an outsourced laundry service. Their experience, coupled with a detailed project plan agreed with our team, reassured us that the change would be smooth. In particular their close communication with Trust staff on every ward made sure that there was no confusion as the new service started. We are delighted with the way the switch has been achieved and feedback from our staff has been very positive

12 Feb 2016

In 2014 the Trust identified that the laundry required very significant investment in order to upgrade it to a level where it could provide reliable service in the future. The Trust reviewed the options available and a decision was taken to close the on-site laundry and to outsource the work to Berendsen, following a thorough tender process to identify the optimum service.

Planning the Transition

The Trust's primary concern was to ensure that the transition would be smooth and seamless for patients and staff within the hospital.

Three months before the start date, Berendsen assigned a project team to the Trust comprising operations and customer service people from the Berendsen site which would provide the service. In conjunction with a similar team from the Trust, this group set out a detailed project plan encompassing areas including:

  • Infection control policies incl. colour coding of linen bags
  • Definition and agreement of service level KPI's
  • New product specifications and lead times
  • Logistics and delivery times

The team engaged with all the areas of the Trust to plan the change. Notably, a roadshow visited every single ward to assess its requirements and to familiarise the nursing and medical teams with new products and processes. Roadshows were repeated at different times, to ensure that all the Trust's shift patterns were covered and all staff had the opportunity to ask questions.

Making the Change

On the day of the change, new linen stock was delivered to every ward and delivery point. A Berendsen team assisted the Trust's own porters in distributing the linen.

The Trust's existing linen was packed and is held securely on the hospital sites as a contingency stock in the event of emergency, equating to over three days' linen.

Berendsen's service team was on site every day for two weeks to answer questions and provide assistance whenever required. The team used this time to revisit every ward to ensure that everything was running as planned.

The Trust was also able to call on Berendsen's expertise and engineering team to help safely decommission the existing laundry.

Evaluation

The management team at Calderdale and Huddersfield NHS Foundation Trust regard the changeover process as a complete success.

Lesley Hill, the Trust's Executive Director of Planning, Performance, Estates and Facilities, said "The Berendsen team successfully managed a complex transition from in-house to an outsourced laundry service. Their experience, coupled with a detailed project plan agreed with our team, reassured us that the change would be smooth.  In particular their close communication with Trust staff on every ward made sure that there was no confusion as the new service started. We are delighted with the way the switch has been achieved and feedback from our staff has been very positive."

The Berendsen team successfully managed a complex transition from in-house to an outsourced laundry service. Their experience, coupled with a detailed project plan agreed with our team, reassured us that the change would be smooth. In particular their close communication with Trust staff on every ward made sure that there was no confusion as the new service started. We are delighted with the way the switch has been achieved and feedback from our staff has been very positive
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