Our vision and values

Through great customer partnerships and innovation we will be respected for being the best, setting new standards and developing services that benefit all our stakeholders. We are here to develop and provide value-added textile, hygiene and safety solutions.

Our vision enhances the unique Berendsen culture of delivering world-class customer service, underpins the reputation of our group and strengthens our sense of belonging.

Apart from our vision, our employees – from senior management to production line – are driven by a set of behaviours that we value in our company. We use them to guide all of our internal and external activities.

We are dedicated to giving our customers the best we have to offer, and driven to pursue every opportunity possible to help grow our sales and enhance our performance. We thrive on challenges, working with drive and enthusiasm to keep achieving our goals.

We are passionate about the quality of our work, the people we work with and the world we live in. We take time to listen, look ahead and deliver exactly what our customers need. We create the kinds of customer relationships in which care is given and appreciated by both sides.

We have confidence in each other to take action for the good of our business, our customers and our communities at all times. We encourage our employees to be proactive and seek innovative solutions. We have confidence in each other to do the right thing, at the right time, for the right reason.


We build great relationships between our teams to connect our people and expertise with customers and partners so we can deliver the best possible service. Our teams become an extension of our customers' teams.

We always address the root causes of safety issues rather than simply treating the symptoms. This approach actively supports our ambition to become a lean, innovative operation where everyone goes home safely every day. The result is a culture of 'total safety' that benefits all.

We do what we say we'll do. That's the way to win trust and demonstrate our inner strength. It's about being true to our values and behaving in accordance with them in every situation, no matter how difficult.

Through these principals we will stand out from the crowd, continue to be a strong business, able to invest in the future and build lasting partnerships with all its clients, whatever their size, whatever their area of business.